Overview

Thank you for considering us with your website projects. The purpose of this page is to advise you into this Agreement for Services; and to confirm our understanding of the terms and objectives of this Agreement together with the scope and limitations of the Web development services we will provide.

Our Obligations to comply with the law

We have a duty to act in your best interests throughout the completion of your web project. Our business is registered as “Individual/Sole Trader” under the Australian Business Register with ABN: 59 571 096 799.

Our obligation to you:

  • Act honestly and fairly in your best interests;
  • Our fees and charges are fair and reasonable, based on the complexity of work to be undertaken, and reflect our experience, knowledge and skills within the profession; (In case of any additional fees and/or price change, a minimum two (2) weeks prior notice will be given and is/are subject for approval by the Client);
  • Act with due skills, diligence, responsibility, promptness and courtesy;
  • Secure your confidentiality and privacy at all times including sensitive and confidential information;
  • Follow any lawful instructions you give us consistent with the scope of services and the terms and conditions of this Agreement.

Your Obligation to us:

  • Treat us with respect and trust;
  • Provide documents and information within the timeframe provided; (work on your matter cannot commence until all documents and information have been provided to us);
  • Understand the fees and costs associated with and pay these as required under this Agreement;
  • Ask questions should you not understand what is required; (arrange appointments and zoom meetings if necessary);
  • Keep us informed of any changes in your web contents such as imagery, contact details and other essential components;
  • Any additional work that is not defined from the original scope of work is considered additional service and may be charged accordingly.

Commencing Work

By signing the Agreement, you agree to pay our professional fees on the plan agreed to in the Estimate of Fees (“Quotation”). Under the terms of this Agreement, we cannot commence work for you until the payment has been made.

Termination of Service

Either party may terminate this Agreement at any stage of the project by giving a minimum two (2) week written notice. Upon termination of service, the client will pay the service provider for the work undertaken up until the time of termination of service. Excess funds held in the Client’s account will be refunded.

Confidentiality

a. Confidentiality information (the “Confidential Information”) refers to any data or information relating to the Client, whether business or personal, which would reasonably be considered to be private or proprietary to the Client and that is not generally known and where the release of that Confidential Information could reasonably be expected to cause harm to the Client.

b. The Service Provider agrees that they will not disclose, divulge, reveal, report or use, for any purpose, any Confidential Information which the Service Provider has obtained, except as authorised by the Client or as required by law. The obligations of confidentiality will apply during the Term and will survive indefinitely upon termination of this Agreement.

Ownership of Intellectual Property

a. All intellectual property and related material, including any trade secrets, moral rights, goodwill, relevant registrations or applications for registration, and rights in any patent, copyright, trade mark, industrial design and trade name (the “Intellectual Property”) that is developed or produced under this Agreement, will be the sole property of the Client. The use of the Intellectual Property by the Client will not be restricted in any manner.

b. The Service Provider may not use the Intellectual Property for any purpose other than that contracted for in this Agreement except with the written consent of the Client. The Service Provider will be responsible for any and all damages resulting from the unauthorised use of the Intellectual Property.

Consumer Protection

Should you have any problem with our service, you are encouraged to bring this to our attention quickly so we may resolve the issue fast and courteously. Our aim is to ensure that problem has been rectified to your satisfaction.

In the event of a dispute continues this Agreement for Services and Fees is governed by the Australian Consumer Law (ACL). Information about the rights and obligations of businesses and consumers under the ACL can be found on Australian Consumer Law’s website – consumerlaw.gov.au.

Need help?

Contact us at admin@innovatechcreatives.com for other questions related to our website services.